CCR Pratibha learnt of our customer Mrs.Sapanaben's death from a local newspaper on December 2013, customer and her family members were travelling in Maharashtra where their taxi went down into a Ghat. CCR tried to contact customer's husband and found that he was also hospitalized due to sever injuries. She tried to contact their relatives at Navsari but they didn't not help. It was very difficult to collect the documents required for starting the claim process. Finally CCR was able to trace customer's relatives in Maharashtra, followed and received required documents for insurance claim. Customer's husband and father-in-law expressed their gratitude to CCR and Ujjivan for helping them during the time of distress.