Grievance redressal

Customers who wish to send in complaint/feedback over any issue can use the following channels.

LEVEL 1: Customer Care Representative / Customer Relationship Manager
Please contact Customer Care Representative or Customer Relationship Manager at the branch or you can call them at branch landline number

Timings: 9 am to 5 pm on week days

LEVEL 2: Customer Service Help Desk
If you are not satisfied with the response received from the branch or if you don't receive a response in 3 working days, please call our Help Desk Representatives available on the phone to register your complaints

Toll Free Helpline No: 1800 3010 2121
Timings: 9 am to 5 pm on week days

LEVEL 3: Grievance Redressal Officer
If you are not satisfied with the response from customer service helpdesk or if you don't receive a response within 3 working days, please call or write to Grievance Redressal Officer. You will receive a response within 5 working days of Grievance Redressal Officer receiving the complaint.

South Region


Grievance Redressal Officer,
Ujjivan Financial Services Ltd
Grape Garden, No. 27, 3rd A Cross, 18th Main,
6th Block, Koramangala
Bengaluru 560 095
Contact number :+91-8040712121, Ext:173
Email: helpdesk@ujjivan.com

North Region


Grievance Redressal Officer,
Ujjivan Financial Services Ltd
#2364, Kham Raya Village,
Shadi khampur Main Patel Road,
New Delhi – 110008
Contact Number: +91-11-3043 2121 Ext: 104
Email: helpdeskdelhi@ujjivan.com

East Region


Grievance Redressal Officer,
Ujjivan Financial Services Ltd
4th Floor, Rishi Tech Park,
Premises No.02-0360,
Plot No.DH-6/2, Action Area 1D, New Town,
Kolkata – 700160
Contact Number: +91-33-3045 2121 Ext: 172
Email: helpdeskkolkata@ujjivan.com

West Region


Grievance Redressal Officer,
Ujjivan Financial Services Ltd
4th Floor, 'Godrej Avanti'Co –op PRM Soc. Ltd,
CTS No. 401 and S. No. 672,
Ganjpeth, Ghorpadi Peth, Taluka Haveli,
Dist Pune. Pune-411002.
Contact Number: +91-20-2640 6109
Email: helpdeskwest@ujjivan.com

If your complaint is not resolved by Ujjivan within 15 working days, you can call the Toll free number 18002700317 of 'MFIN' which is an Independent body recognized as SRO by the RBI to redress customer complaints.

CUSTOMER CAN CALL US TO COMPLAIN WITHOUT MENTIONING NAME AND PERSONAL DETAILS (ANONYMOUSLY). WE WILL INVESTIGATE AND TAKE APPROPRIATE ACTIONS.

© 2015 Ujjivan Financial Services Ltd. CIN NO: L65999KA2004PLC035329
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